The Mendip Stud Ltd.

Terms and Conditions

1. ALL Clients:
1. Must have completed a Rider Registration Form before riding a horse. This will be countersigned after the lesson by an instructor.
2. Must resubmit their Rider Registration Form if their details change. (the responsibility falls to the Parent/Guardian if the child is under 18).
3. We reserve the right to refuse you to ride a particular horse/pony if we feel that the safety of the rider or horse is in question.
4. You reserve the right to change to another horse/ pony, providing one is available, and it is practical and safe to do so.
5. You also have the right to request another Instructor subject to availability.
2. Punctuality and Arrival Times:
1. Please arrive 15 minutes before the start of the lesson/ hack /Experience Day to allow time for hat fitting etc.
2. If you are late, we unfortunately cannot make that time up as other clients will be waiting for their lessons to start on time.
3. If we are late for whatever reason we will make up your time.
3. New Clients:
1. Are required to attend a mandatory Assessment/Introduction Lesson before being allowed to book anything else. This allows us to ascertain your riding level.
2. All Clients Rules Apply.
4. Previous Clients:
1. If you've not been riding with us for a year or more. We reserve the right to ask you to complete another Assessment Lesson.
2. All Clients Rules Apply.
5. Payments:
1. All Bookings Require Payment in Advance. (by cheque or cash only)
2. It is a condition of booking that you accept our No Refund Policy.
3. If you fail to turn up, you will be required to pay in full.
6. Cancellations:
1. We operate a No Refund Policy. This is a condition of booking.
2. No Credit or Transfers are Given for late cancellations.
3. Late Cancellations = Less than 7 Days Notice
4. See our Bad Weather Policy
5. All cancellations, irrespective of circumstance attract a 15% handling charge.
7. Instructors:
1. Instructors reserve the right to refuse to teach a client for any reason.
8. Bad Weather or Conditions:
1. Activities might be cancelled in extreme weather.
2. You should call us on 01934 751258 before you leave for the center if the weather is in doubt.
3. Riding might be cancelled when the following weather or conditions are occuring:
1. Heavy Snow.
2. Heavy Rain and/or Flooding.
3. Strong to Hurricane Force Winds.
4. Electrical Storms.
5. Power Failure (no lighting for indoor school).
4. We reserve the right to cancel riding because of bad weather at any time. Managements decision is final.
9. Voucher Purchases and Redemption:
1. It's a condition of purchase that:
1. The intended rider has no Medical conditions that require doctors approval.
2. The intended rider meets our Height / Weight Guidelines: Maximum Weight 14 Stone at 6ft or Higher
2. The Purchaser and Intended rider acknowledge and agree to our Standard Terms and Conditions.
3. Vouchers are Valid for 365 Days. No Refunds Available.
4. All bookings are subject to availability.
10. Safety Equipment and Riding Wear:
1. P.P.E (Personal Protective Equipment): Every time you handle a horse you are required to wear the appropriate Personal Protective Equipment.
2. Riding Helmets:
1. Hats (all types): Should be PAS015 or BSEN138 standard (or better).
2. Must be worn and fastened at all times while riding a horse.
3. Must be worn and fastened at all times while handling or a horse.
4. We strongly advise all customers to purchase their own helmet as soon as possible.
1. We recommend against purchasing second hand riding helmets in case they have been damanged.
2. We reserve the right to refuse you lessons until you've purchased one.
3. Body Protectors:
1. We do not provide body protectors.
2. We strongly recommend you wear one whenever riding.
1. This is especially important if you take part in jumping classes.
2. We reserve the right to refuse you lessons until you've purchased one.
3. We recommend you wear one whenever handling a horse.
1. We recommend against purchasing second hand body protectors in case they have been damanged.
4. Riding Footwear:
1. Clients must wear appropriate footwear while riding.
2. Allowed Footwear:
1. Jodphur Boots
2. Riding Boots
3. Disallowed Footwear:
1. Trainers
2. High Heels
3. Sandals
4. Hiking Boots
5. We reserve the right to refuse footwear we deem unsafe
4. We recommend toe protection whenever handling a horse.
5. Jewellery:
1. You should not wear Jewellery of any kind, anything you wear you do so at your own risk.
2. It's the parents responsibility to check their child isn't wearing Jewellery.
11. Extra Visitors and/or Friends of the Family:
1. Children must be supervised at all times by a legally responsible person.
2. Parents are advised not to leave your children unattended at any time during their stay at the The Mendip Stud.
3. If spectating, please remain as quiet as possible, and in full view of the horses/ponies & Instructor at all times.
4. Whilst spectating, the Instructor reserves the right to ask you to leave the Indoor School if they feel the safety of the rider or horse/pony is in question.
5. Young Children: Must be supervised at all times by a responsible person and remain seated and quiet whilst lessons are in progress and not to run around.
12. Movement of Horses & ponies and Farm Equipment around the yard and surrounding areas is unavoidable and we ask you to give way to them at all times.
13. Out of Bounds:
1. There are No Entry Type signs and notices posted around the facility, you must acknowledge and obey them, ignoring them is at your own risk.
2. The following locations are Out of Bounds without written permission from management, you must not enter them and you do so at your own risk:
1. Stable Yard including but not limited to:
1. Any Stable Boxes.
2. Any Compartments or Lean Too Shelters.
3. Tack Rooms.
4. Feed Rooms.
5. Barns.
6. Sheds or other Buildings.
2. Indoor School (Only Instructors and Riders allowed in the Riding Arena), Excluding the Spectator Area.
3. Bridlepath.
4. Fields or Paddocks.
5. House/Cottage and it's Grounds.
6. Locked/Closed/Enclosed Areas or Buildings
14. Warning Signs: We have many different warning signs all over the grounds, they are there for a reason, you must obey them. We reserve the right to ask you to leave the grounds at any time if we think you are a danger to yourself.
15. Smoking Policy: We have a Strict No Smoking Policy, if you are caught you will be asked to leave.
16. Pets: We don't allow any clients to bring their own pets onto the grounds/premises.
1. Guide Dogs are Allowed.
17. Horses/Ponies: All animals are unpredictable, Do Not Feed the Horses & Ponies at any time. Don't enter any field, box or make contact with a Horse or Pony at any time, without prior authorisation from a member of Management
18. Cars, Bicycles: We can't be held responsible for any damage to your transportation while on the premises/grounds.
19. Personal Property: We can't be held responsible for Damage, Theft or Loss of your personal property while it's on the premises.
20. OTHER: Please note: Clients leaving the Chestnuts by car must give way to incoming (southbound) traffic or safety reasons.
1. Parking is not permitted at the bottom of the drive or on the sliproad/way.
2. The drive is not a footpath and walkers are advised to take extreme care due to the uneven surface.
3. Walking along the drive is entirely at your own risk.
4. Maximum Speed on the premises is 5mph.
21. RIDING IS A RISK SPORT - Your choice to ride is voluntary. We take all reasonable care to provide suitable and safe horses and ponies for all our clients. All animals can be Unpredictable. We strongly advise you to take out full personal accident cover.
22. PLEASE NOTE: The Mendip Stud, Owners, Staff and Managing agents cannot be held responsible for any accident, injury or loss to any persons or their property whilst on these premises or whilst out hacking, eventing or showing.
23. Agreement of Terms: If you do not agree with any of Terms and Conditions, then you do not have permission to enter the premises and any bookings are null and void. Our no Cancellation Policy applies in this situation as well because our Terms and Conditions are available online and on request at any time. As such you have every opportunity to read them before booking any activity and a refund will not be available on failure to accept them.

Privacy Policy

This privacy policy sets out how The Mendip Stud Ltd. uses and protects any information that you give The Mendip Stud Ltd. when you use this website.
The Mendip Stud Ltd. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
The Mendip Stud Ltd. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 12/11/11.

What we collect
We may collect the following information:

• name and job title
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We are committed to ensuring that your privacy is kept secure and as such no credit/debit card information is stored by us.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@themendipstud.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to The Mendip Stud, Bow Farm, A38 Badgworth, Axbridge, Somerset BS26 2QA.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

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For further information please contact The Mendip Stud Ltd. on 01934 751258 or write to The Mendip Stud, Bow Farm, A38 Badgworth, Axbridge, Somerset BS26 2QA